1. Booking & Payment
- All bookings must be made through our official website, WhatsApp channel or authorized representatives.
- A booking is confirmed only after full or partial payment is received, as per the package terms.
- Prices are subject to change prior to booking confirmation.
2. Cancellation & Refunds
- Cancellation requests must be made in writing via email to info@kiaratrails.com
- Refunds will be processed in accordance with our Refund Policy.
- Non-refundable components (e.g., hotels, visas, third-party fees) will be deducted from the total refund amount.
3. Travel Documents & Responsibility
- It is the traveler's responsibility to ensure they have valid passports, visas, and any required travel documentation.
- We are not responsible for any delays, losses, or issues caused due to missing or invalid documentation.
4. Changes to Itinerary
- We reserve the right to make reasonable changes to the itinerary due to weather, safety, or operational concerns.
- In such cases, we will offer alternatives or compensatory solutions where feasible.
5. Liability
- While we strive to ensure a safe and enjoyable experience, Kiara Trails is not liable for any personal injury, loss, or damage during the holidays.
- We are also not responsible for any acts of God, natural disasters, or other events beyond our control.
6. Privacy
- We collect personal information only for the purpose of booking and managing your trip, as outlined in our Privacy Policy.
- We do not share your data with third parties except where necessary for travel arrangements.
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