At Kiara Trails, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or book a service with us.
Information We Collect
- Name as per Aadhar, contact details, pan number and travel preferences
- Payment information when booking holidays
- Communication and feedback you provide
How We Use Your Information
- To process bookings and payments
- To communicate with you about your trips
- To improve our services and website
Data Protection
- We take appropriate security measures to protect your personal data and do not share your information with third parties, except as required for booking services (e.g., hotels, activities, sightseeing) or by law.
Cookies
- Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.
At Kiara Trails, we strive to provide excellent travel experiences. However, we understand that plans can change.
Refund Terms
- Full refund if cancellation is made at least 30 days before the start of the travel OR as per hotel policy which will be communicated during travel booking.
- 50% refund for cancellations made 15–30 days before the travel OR as per hotel policy which will be communicated during travel booking.
- No refund for cancellations made less than 7 days before the travel start date.
Non-Refundable Charges
- Certain bookings, such as last minute hotel bookings, visa fees, or third-party services, may be non-refundable depending on the terms of the provider. These will be clearly communicated at the time of booking.
Refund Process
- Refunds will be processed within 15-20 working business days to the original payment method.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.